Shipping Policy

1. Order Processing & Delivery Times

Orders are typically processed and shipped within 5 business days after an order is placed. Once shipped, estimated delivery takes an additional 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, and carrier disruptions may cause delays.

2. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment at www.17track.net.

Tracking information may not appear immediately after shipment. Please allow time for the carrier to scan your package and update its tracking records.

If you need assistance with tracking, contact service@allavilo.com and include your order number.

3. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers. The final shipping cost is displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the customer’s responsibility unless otherwise stated.

4. Shipping Destinations

We offer worldwide shipping, subject to carrier availability and logistics restrictions.

If we are unable to ship to your location, our Customer Support team will contact you to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, email service@allavilo.com before placing your order.

5. Changing Your Shipping Address

If you need to change your shipping address, please contact service@allavilo.com as soon as possible with your order number and the complete updated address.

Address changes can only be made before 11:00 PM PDT (UTC−7) on the same day the order is placed, provided the order has not entered processing or shipped.

Both conditions must be met. Once your order has entered processing or shipped, we are unable to modify the shipping address, even if the same-day deadline has not yet passed.

6. Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Enter your preferred delivery address at checkout.

Before completing your purchase, check that the recipient’s name, street address, apartment or unit number, postal code, and other required shipping details are accurate and complete.

7. Fulfillment & Shipping Carriers

Orders are processed and shipped on business days. Depending on inventory availability, some products may ship directly from domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners. The carrier used for your order depends on the shipment’s origin, destination, and available services.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please email service@allavilo.com with your order number and tracking number, if available.

We will work with the shipping carrier to investigate the shipment and help resolve the issue. While carrier transit times cannot be guaranteed, we will make every reasonable effort to locate your package and provide updates on its status.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error, please contact us immediately. We will check whether a correction is still possible under the address-change conditions described above.