Return & Refund Policy

1. Order Cancellation

You may cancel your order before it has shipped or entered production. Orders cancelled during this period will receive a full refund.

Once an order has entered production or has shipped, it can no longer be cancelled. To request a cancellation, email service@allavilo.com with your order number as soon as possible.

2. Return Eligibility

We accept returns within 14 days of the date you receive your order. Please contact our Customer Support team within this period to request a return.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not send your item directly to the manufacturer. Contact us first to receive the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at service@allavilo.com.

Include your order number, a brief description of the issue, and clear photos of the product and packaging. We will review the information and work with you to resolve the issue as quickly as possible.

If the issue is due to our error, we will cover the return shipping costs.

4. Return Shipping & Fees

• Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.
• Customers will be charged shipping costs no more than once per order, including returns.
• No restocking fees will be charged for approved returns.

Please contact us before arranging return shipping so we can confirm the instructions and any applicable shipping costs for your return.

5. How to Request a Return

1. Email service@allavilo.com with your order number, proof of purchase, and the reason for your return.
2. Wait for our Customer Support team to review and approve your request.
3. Once approved, follow the return instructions and send your item to the return address provided by our team.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your order confirmation email for convenient reference.

6. Return Address

Room 1007, Building 1, Zhidi Tianxi, Longshi Township, Yingjiang District, Anqing, Anhui 246003, China.

7. Refunds

Once we receive your returned item, we will notify you by email. We will then inspect the item and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days of approval.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

1. Check your bank account or payment account again.
2. Contact your credit card company, if applicable, as additional time may be needed for the refund to appear.
3. Contact your bank to check whether the refund is still being processed.

If you have completed these steps and still have not received your refund, email service@allavilo.com with your order number and refund details.