Privacy Policy

1. Information We Collect

We may collect personal information when you browse our website, place an order, create an account, contact us, or otherwise use our services.

Information You Provide

The information you provide may include:

• Full name, email address, and telephone number.
• Billing and shipping addresses.
• Payment-related information.
• Order details and purchase history.
• Messages, attachments, and other information you share with our Customer Support team.

Payment processing is handled by third-party payment providers, as described in Section 5.

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address, browser type, and device information.
• Operating system and referring websites.
• Pages viewed, browsing activity, and time spent on our website.
• Information collected through cookies, pixels, and similar technologies.

This information helps us understand how visitors use our website, improve its performance, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information to:

• Process payments and fulfill, manage, and deliver orders.
• Send order confirmations, shipping updates, and other transaction-related communications.
• Handle returns, refunds, inquiries, and customer service requests.
• Improve our website, products, services, and customer experience.
• Send promotional emails and marketing communications with your consent or where otherwise permitted.
• Provide personalized content, offers, and advertisements.
• Analyze website traffic, shopping activity, and customer preferences.
• Detect and prevent fraud and maintain the security of our website and services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information as necessary to provide our services and for the purposes described below.

Service Providers

We may share information with third-party providers that support our business, including:

• Payment processors.
• Shipping, logistics, and order fulfillment partners.
• Website hosting providers.
• Analytics providers.
• Advertising and marketing partners.
• Customer support service providers.

These providers may access information as necessary to perform services on our behalf.

Legal Requirements & Protection

We may disclose information when required by applicable law, legal process, or a lawful government request. We may also disclose information when necessary to protect our rights, property, safety, customers, or business operations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to support website functionality and improve your experience. These technologies help us:

• Remember your preferences and keep items in your shopping cart.
• Understand browsing activity and measure website performance.
• Improve our products and services.
• Provide more relevant advertising and measure marketing performance.

Third-party analytics and advertising services may also use cookies, pixels, or similar technologies to collect information about website visits and interactions with advertisements.

You can control or disable cookies through your browser settings. Where available, you may also manage your preferences through our website’s cookie controls. Disabling certain cookies may affect website functionality.

5. Payment Information

Payments are processed through third-party payment providers. We do not collect or store your complete payment card details.

Your payment details are handled by the payment provider according to its privacy policy and security practices.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails, or by contacting service@allavilo.com.

Opting out of marketing emails does not stop essential communications about your orders or customer service requests.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request details about how your information is collected, used, or shared.
• Withdraw consent where processing is based on consent.

To submit a privacy request, contact service@allavilo.com. Please describe your request clearly so our team can assist you.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact service@allavilo.com. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Websites & Services

Our website may contain links to third-party websites or services. Their privacy practices, security, and content are governed by their own policies.

We are not responsible for these third-party practices. Please review the relevant privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be transferred to, processed, and stored in countries where our service providers operate. These countries may have data protection rules that differ from those in your country.

Such transfers may be necessary to process orders, provide customer support, and operate our website and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements.

Updates will be posted on this page, and the “Last updated” date will be revised accordingly. Please review this policy periodically to stay informed about our information practices.