FAQ

1. Choose your product, select any available options, and click “Add to Cart.”
2. Proceed to checkout and enter your shipping and payment information.
3. Review your order details and complete your payment.

Once your order is successfully placed, you will receive an order confirmation email with your order number and purchase details.

If you experience checkout issues, email service@allavilo.com.

You will receive an order confirmation email containing your order number, product details, shipping information, and payment details.

If you cannot find it, check your spam or junk folder first. If it is still missing, contact service@allavilo.com with the name and email address used at checkout.

Please contact us as soon as possible with your order number and the changes you would like to make.

Changes can only be made before 11:00 PM PDT (UTC−7) on the same day the order is placed, provided your order has not entered processing or shipped. Both conditions must be met.

Once processing has begun or the order has shipped, we are unable to make changes.

You may request cancellation before your order has shipped or entered production. Orders cancelled during this period will receive a full refund.

Once an order has entered production or shipped, it can no longer be cancelled. Email service@allavilo.com with your order number as soon as possible.

We accept the payment methods displayed at checkout. Depending on your location and availability, these may include credit and debit cards, PayPal, Apple Pay, Google Pay, or other regional options.

Please refer to checkout for the payment methods currently available for your order.

Payments are processed through third-party payment providers. We do not store your complete payment card details.

Your payment information is handled according to the payment provider’s privacy policy and security practices.

1. Enter your code in the discount field at checkout.
2. Click “Apply.”
3. Check that the discount appears in your order total before completing payment.

Codes must be valid and meet the promotion’s eligibility requirements.

• Processing: Orders are typically processed and shipped within 5 business days after placement.
• Delivery: After shipment, estimated delivery takes an additional 10–20 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from delivery time.

Delivery estimates may vary due to your destination, carrier services, customs inspections, weather, or other disruptions.

We offer worldwide shipping, subject to carrier availability and logistics restrictions. Shipping options and costs are shown at checkout.

If we cannot ship an order to your location, our team will contact you to discuss alternatives or issue a full refund if necessary.

After your order ships, you will receive a shipping confirmation email containing your tracking number.

Enter that number at www.17track.net to check your shipment’s progress.

Tracking may not appear immediately after shipment. Updates depend on the carrier scanning your package and updating its records.

If tracking remains unchanged for an extended period, or your order is past its estimated delivery window, email service@allavilo.com with your order and tracking numbers.

We accept return requests within 14 days of receiving your order. To qualify, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please contact us before returning any item. See our Returns & Refunds Policy for shipping costs and full return conditions.

Email service@allavilo.com with your order number, proof of purchase, and the reason for your return.

Once approved, our team will provide the correct return address and detailed instructions. Returns sent without prior authorization may not be accepted.

Do not send items to the manufacturer or an address printed on the package unless our team confirms that address for your return.

Please contact service@allavilo.com within 48 hours of delivery and include:

• Your order number.
• Clear photos of the item and packaging.
• A brief description of the issue.

Our team will review the information and help resolve the issue. If the issue is due to our error, we will cover return shipping costs.

After we receive and inspect your return, we will email you with the refund decision.

Approved refunds are issued to your original payment method within 5–15 business days of approval. Your bank or payment provider may need additional time to post the refund to your account.

If your refund has not appeared after the estimated processing period, check with your payment provider and contact us if you still need assistance.

We make reasonable efforts to display product images and colors accurately. However, colors may appear slightly different depending on your screen settings and device.

If you have a question before ordering, email service@allavilo.com with the product name and your question.

We take reasonable administrative, technical, and organizational measures to protect your personal information. No electronic transmission or storage method is completely secure.

Our Privacy Policy explains how information is collected, used, and shared, including for order fulfillment, customer support, analytics, and marketing where permitted. It also describes your privacy choices and available rights.

Email service@allavilo.com for help with products, orders, payments, shipping, or returns.

For an existing order, include your order number and a brief description of your question. Our contact information is also included in your order confirmation email.